You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt, but all items returned must be unused (in the same condition received). All original packaging must also be returned unused.

Shipping cost and estimate timing

 

Less than 110€

110€ or more

Delivery Date

Spain and Portugal

Free

Free

1-3 working days

European Union

 

15 €

 

Free

 

4-5 working days

 

North America

15 €

15 €

5-7 working days


Exchanges can only be made within 14 days after receiving the delivery for the same model and will be subject to stock-availability at the time your return is received at our warehouse.Discounted items cannot be returned, unless there is an error on the order or shoes are faulty. 

In Spain and European Union no additional shipping costs or returns fee will be applied for exchanges or devolutions.

IMPORTANT: In North America the return is totally paid by the customer.

Please follow these steps to return or exchange your item:

1. Place the items that you want to return in the original package

2. Ask for the return form at hola@sensemesura.com , print it, fill it and put it in the box.

3. Enclosed label provided and wait for courier to contact you for the pickup. 

3. Any other question, please do not hesitate to contact us, hola@sensemesura.com 

If the consumer purchases outside of SPAIN/PORTUGAL and does not pay shipping costs for the purchase because the amount is higher of 110€, a return of any of the items concluding an operation lower than 110€, would affect with a shipping cost charged. 

Sense Mesura is an emerging company and transport costs are very high, so we kindly ask the customer, to select the correct item to avoid unnecessary return cost….

 

Receiving a faulty item

If you receive a faulty item, please notify us immediately. Please note that normal wear and tear do not constitute a faulty item. Customer should notify Sense Mesura within reasonable time from first purchase. A reasonable timing is considered below 14 working days. To be able to change the product it must be new.